Terms

Purchases
Payment must be made in full before tickets will be released. The Pikes Peak Center Box Office accepts cash, checks, and all major credit cards. Contact the box office at 719-520-SHOW with specific questions about purchasing tickets.

Subscriber Seating
Placing season ticket orders is an intricate procedure designed to honor those who have been generous and loyal patrons, while being fair to everyone involved. Due to immense demand, Philharmonic representatives respond to thousands of seating requests, doing their utmost to make every subscriber comfortable.

Subscription seating placement will be processed in the following order:

1. Straight renewals – subscribers requesting the same seats and the same concert night.
2. Seating change requests from contributing subscribers.
3. Seating change requests from non-contributing subscribers.
4. New subscribers who have made contributions.
5. New subscribers who choose not to make a contribution.
6. Please note that receipt of payment does not guarantee seating placement.

Group Sales
We offer 10% discounts for groups of 20 or more. Discounts are subject to Philharmonic approval. Group discounts do not apply to subscription or package tickets.

Ticket Donations
Patrons unable to attend a concert may return concert tickets to the box office as a tax-deductible donation. Value of the donation is equal to the paid value printed on the ticket. The tickets must be physically returned to the Pikes Peak Center box office (190 South Cascade Avenue in downtown Colorado Springs) no later than 3 hours prior to their respective concerts to receive the tax-deductible donation. Contact the box office for additional information: 719-520-SHOW.

You may not donate tickets from past concerts.

Ticket Exchanges
To help when scheduling conflicts arise, subscribers may exchange their Philharmonic tickets for other Philharmonic concerts free of charge, subject to sufficient ticket availability. You may not exchange from past concerts. For a list of exchange eligible concerts, click here.

To exchange, you may bring your tickets to the Pikes Peak Center Box Office (190 S. Cascade Ave.) during normal business hours or mail your tickets at least one week before the concert you are exchanging from and to — with handling instructions — to: Pikes Peak Center Box Office, 190 S. Cascade, Colorado Springs, CO 80903. Box office representatives will make every attempt to exchange your tickets for best available comparable seats for the alternative concert of your choice. If you wish to upgrade your seat, you will be charged for the difference in price at the time the exchange is made. We regret that we are unable to refund the difference if you exchange into lower priced seats. Some concerts are not eligible for exchange and all exchanges are subject to sufficient ticket availability. You may call the Box Office at 719-575-9632 in advance to see if exchange tickets are currently available for the concert of your choice.

Delivery
Most single ticket purchases will ship within two business days via US Postal Service. Subscription orders will be processed according to the subscriber seating terms detailed on this page and will ship via US Postal Service prior to the beginning of the Philharmonic season.

Refunds
Refunds are issued only for cancelled performances. Rescheduled performances will not be refunded.

Limited Satisfaction Guarantee
New subscribers may attend the first performance in their subscription series risk-free. If, after their first concert, new subscribers find that they do not enjoy the concert experience, they may cancel their subscription and all remaining tickets will be refunded. Subscribers requesting refunds must actually attend the first concert in their subscription package and have their ticket barcode(s) scanned by Pikes Peak Center ushers. Refund requests must be received by the Philharmonic no later than five business days following the first concert in the applicable series.

Patron Communications
Names, addresses, and email addresses provided at time of sale may be maintained by the Philharmonic for marketing and promotional purposes. Direct marketing recipients may unsubscribe from email lists or ask to be removed from mailing lists by contacting the Philharmonic offices.

Programs and Artists
Program artists, dates, times, and location are subject to change without notice. 

Cameras and Recording Equipment
Recording equipment is not permitted in the hall. Unauthorized recording is strictly prohibited and recordings of any type will be destroyed. Flash photography is not permitted.

Late Seating
Concerts begin promptly at the scheduled time. In consideration of the performers and patrons, latecomers will be instructed to wait until applause or between movements to be seated. If you must leave the hall during the performance, please do so quietly.

Child Policy
The Colorado Springs Philharmonic welcomes children who are accompanied by a parent and who are able to sit quietly for the duration of the concert. Every person, regardless of age, must have a ticket to enter the theater for performances. Lap-seat tickets are not available.

Disruptions
Out of respect to their fellow audience members, disruptive patrons will be asked to excuse themselves from the concert hall. This includes use of mobile devices during the concert.

Disabled Accommodations
The Pikes Peak Center for the Performing Arts is disabled-accessible with wheelchair seating and adjacent parking.

Headsets for an assistive hearing system, which aid hearing-impaired persons during performances, are available at the box office (in limited quantities).

Other accommodations are also available. Click here for complete details.

Smoking Policy
All performance halls used by the Colorado Springs Philharmonic are smoke-free environments.

Lost and Found
Lost articles are handled by the Pikes Peak Center administration. Please contact the box office at 719-799-4139.

Website Terms
Links to this site should not be considered endorsement of the linking site by the Colorado Springs Philharmonic. Links from this site are provided in good faith as a service for our patrons and should not be considered an endorsement by the Colorado Springs Philharmonic.